Frequently Asked Questions & Support

How does the platform work? What activities can my child do on the platform to learn Greek?

The platform offers an inviting environment for kids, featuring structured step-by-step lessons (the Learning Path), games, cultural videos, activities, and exercises to learn Greek while having fun. Children can switch between the Learning Path and browse all activities freely, play games, puzzles or watch videos. All activities are designed to teach children the Greek language. Please watch our Orientation video here: https://www.ellinopoula.com/help/

Which levels & ages do you cater to? Can adults learn with Ellinopoula?

Our courses range from complete beginner level all the way up to Ellinomatheia A2. The platform is suitable for children aged 3 and up and the Live Online Classes are suitable for children aged 5 and up. Ellinopoula also caters to teenagers and adults. Please email us at www.ellinopoula.com for more info.

My children can’t understand any Greek, can they still use Ellinopoula?

Yes! Ellinopoula is designed for all levels (beginner-intermediate-advanced). Even if a child doesn’t know any Greek at first, they will be able to follow.

My child is a non-English speaker. Is the site only in English?

Our platform is in English, and the learning path and activities are all in Greek with English explanations depending on the child’s level. Learning Path activities are accompanied by audio files in Greek language

Some games and activities don’t work on my cell phone.

Kindly note that we currently don’t provide an app for cell phones; Ellinopoula is designed for tablets, laptops, and desktops. Since Ellinopoula is an educational platform, our philosophy is for kids to enjoy the lessons, games, and videos on a larger screen and feel more relaxed and at ease, while learning Greek

I’m having trouble with the SpeakUp feature.

When running SpeakUp on the Chrome browser, a very small "pop-up" window appears on the very top left side of the computer asking you to allow the mic to work. You need to click "allow" on that dialogue box and it should work. If you're using an iPad/tablet and you do not have any sound at all, then it is due to some settings on your iPad. There is a very small switch (you can barely feel it with your fingers) on the side of some iPads that mutes the sound. It is not in the same place on all iPads.

Why can’t I move to the next step at the end of a video?

The video is a very important step in the learning path as it contains all learning steps for the rest of the lesson. Αt the bottom of the video player you might see a line that appears “finished” but the completion status on the top shows the percentage of the video that had been watched. If a student fast forwards the video because they think they know it, the program will not consider the step as complete.

How do you assess progress?

At the end of each lesson, you will find an assessment test which is a good way to track the progress of your child and their score in vocabulary, grammar, and comprehension.

My child is finding it difficult to understand the platform.

It’s a normal part of the learning process! Please contact as at support@ellinopoula.com

Can my child attend a school in Greece after they follow your Learning Path / attend the Live Online Classes?

Our courses follow the standards and curriculum set by the Center for the Greek Language at the University of Thessaloniki. These standards are for learning Greek as a foreign language though.

Do students need to take exams to move up a level?

Certain courses have assessment tests upon completion, The Live Online Classes don't have exams.

My child needs to prepare for the Ellinomatheia exams. Do you have such a program?

Yes! We prepare students for Ellinomatheia A1 and A2 exams.

How do children learn how to write (on an online platform)?

We have a series of printable pages for practicing writing. They can be found in our "printables" section of the Activities page.

Do you have history or religion lessons?

We don’t offer history or religion lessons, but we do offer themed collections with historical and religious heritage content, such as Theofania, The Hagia Sophia, and others.

How are levels assigned? What if the path is too easy or too difficult for my child? Can the child go ahead if the given Learning Path is too easy?

You can change your child’s level from the "My Account" page by clicking on "Edit" below the child’s name. Children can complete steps faster or at any pace they can, but they cannot skip a step. As a rule, it’s better for a child to follow an easier path and gradually build up their level.

Can a child repeat a step or a lesson?

Yes, children can replay or re-do any step and any lesson.

Do I need to help my child with the Learning Path?

We encourage parents to be as involved as possible, but it’s optional since our Learning Path is easy to follow.

Where can I find the printables for each lesson?

At the end of each lesson, you will receive an automated email with the printable, if available. Alternatively, you can find the printables next to each lesson on the Learning Path. Please check your spam folder.

I am interested in signing up my child for the Live Online Classes. Do I have to purchase an Ellinopoula platform subscription or are the Live Online Classes separate?

Ellinopoula Live Online Classes are available for an additional fee (depending on specific class booked) to Ellinopoula subscribers only. The subscription is mandatory since all the class material and homework assigned, is found on the platform.

Do you offer private tutoring lessons?

Yes, we do! Please contact support@ellinopoula.com for more information.

How will I know which level is the right one for my child when selecting a class?

Please go to www.ellinopoula.com/online-class/book/ for details. If you are still not sure, please email us at support@ellinopoula.com with “Mini Test” as your subject line and we’ll get in touch to arrange a mini placement test for your child.

My child will be 4 years old next month. Can he/she attend the Live Online Classes?

Our Live Online Classes are suitable for children aged 5 and up. A younger student might not be able to get the most out of the classes and won't benefit as much.

Do you have lessons for adults?

We offer courses and Live Online Classes for adults. For more information, please email us at support@ellinopoula.com.

Where can I see class availability?

Class and booking availability are displayed on our bookings page.

What time is the class in my time zone?

All class times are automatically displayed in your local time. The same class that appears to be 9:00AM in NY, appears as 3:00PM in the UK, 5:00PM in Greece, and 6:00PM in the Middle East.

Do the quarters have continuity?

Yes, there is curriculum continuity from one quarter to the next.

Can I choose a different time/class next quarter?

Yes, you can a choose a different time slot in the next quarter.

Where can I find the Zoom link for my class?

All your class booking details are in My Account in the Class bookings tab.

Where can I find the Live Online Classes recordings?

Live Online Classes recordings are primarily for class monitoring and to ensure the quality and continuous improvement of our classes. Due to privacy issues, we are not allowed to distribute class recordings to anyone.

Can I try the platform before I pay for a subscription?

Yes! You get 7 days to try the platform for free. You can cancel during this trial period without any charge whatsoever. The first billing goes through after the 7-day free trial is completed.

Why do I have to provide my credit card details for the 7-day trial?

We ask for your credit card details to limit free trials to one per person, to verify your identity, and to reduce spam registrations. We will not bill your card during the 7-day free trial, and we will never share your credit card details with a third party. The whole billing system is automated and is perfectly safe and executed by Braintree (same company as Paypal).

Where can I find my subscription details?

You can view your subscription details at www.ellinopoula.com/member/payment_history/. These include subscription status, plan type, billing period, next billing date, payments method, and amount to be billed.

My account is inactive. Please help.

Please email us at support@ellinopoula.com.

Can I change my email address?

Sure! Please email us at support@ellinopoula.com.

Can I add an extra child / profile?

The subscription covers 1 child, but you can easily add more children to your account f or a monthly charge of US$4.99 per additional child by logging into your account, clicking on MY ACCOUNT, then clicking on MY KIDS and finally clicking on ADD CHILD. If you need more assistance, please contact us at support@ellinopoula.com with the child’s full name and age, and we will create the profile for you.

Where can I upgrade my account?

To upgrade your account, please follow this link https://www.ellinopoula.com/member/upgrade/plans/

I forgot my password! How can I log in?

If you don’t remember your password, click on the LOGIN dialogue box, click on FORGOT MY PASSWORD and enter the email address you signed up with. You’ll receive an email from us to reset your password. If you have difficulties with resetting the password, please contact us.

I forgot my username.

Your username is the email you signed-up with. If you have forgotten the email, please send us your full name and your children's names and we will try to retrieve it for you.

When is the first time you are going to bill my card?

We will bill your card for the first billing cycle on day 8, the day after your 7-day trial is completed.

What is a billing cycle? How and when is it charged?

Your billing cycle is determined by your subscription plan – for example, on a monthly plan, your billing cycle would be at the start of each monthly period. If you have signed up for a quarterly plan, your billing cycle would be in one lump sum at the start of each 3-month period (at the discounted monthly rate x 3 months), and the annual plan is billed in one lump sum at the start of the 12-month period (at the discounted monthly rate x 12 months).

Can I change my billing plan?

The system is not designed to switch between billing plans. Please contact support@ellinopoula.com for more information.

Will my subscription be renewed automatically at the end of the billing cycle?

Seven (7) days before the subscription renews, we send a courtesy notice informing parents that their subscription is due for renewal mentioning the specific day the card will be charged. Please check your spam folder.

I got a notification that my credit card was declined. How can I change the card?

You can easily change your card's details by clicking on My Account, then on My Subscription Details and lastly on Change Card.

When will my card get charged for the Live Online Classes?

For PremiumPlus, Live Online Classes are included in the subscription which is billed according to billing cycle (the first billing is 7 days after signing up). For Premium subscribers, credit cards are charged one week before the beginning of the quarter or within 24 hours if you choose to enrol after the beginning of the classes.

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